Terms and Conditions

Welcome to Amber Springs Hotel and Amber Springs Hotel’s Santa Experience website.

Our goal at Amber Springs Hotel’s Santa Experience website is to make your purchasing experience easy and efficient, so we can get you on your way to our Santa Event as quickly as possible.

The following Purchase Policies are designed to ensure your satisfaction and understanding of the purchase process for Amber Springs Hotel Santa Experience tickets. The following are the rules or “Terms and Conditions” that govern use of the Amber Springs Hotel Santa Experience website.

By using or visiting this website (hereinafter “Site”), you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing this web site. Amber Springs Hotel, hereinafter “Amber Springs Hotel” and their respective affiliates and subsidiaries (collectively “Amber Springs Hotel”) reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on this web site. Please check this page of the website periodically.

Amber Springs Hotel’s Purchase Policy:

When you pay for your ticket booking online by laser, credit or debit card, you will automatically receive an email by return to the email address you entered. It is therefore important that you enter your email address correctly. NOTE The email may take up to 15 minutes to arrive in your inbox so please be patient!  Also emails from e-commerce sites can go into your spam, clutter, promotional or junk folders, please check all.

  • Your confirmation email is your ticket/proof of purchase, please bring it with you on the day of your Santa Visit.
  • Admittance will not be permitted without the confirmation of booking.
  • When you arrive at Amber Springs Hotel, present your printed Ticket at the Santa Experience Check-in up to 40 minutes before your Santa experience is due to start and you will receive your Passes in.
  • Keep your printed Ticket and Passes with you at all times as you may be asked for them during your Santa event.

Please remember, all purchases are subject to laser/debit/credit card authorisation and billing address verification, which may take place after initial confirmation has been given. Tickets purchased on the Amber Springs Hotel website may be subject to a non-refundable laser/debit/credit card charge.

It is advised that you collect your admittance Passes a minimum of 40 minutes in advance of your chosen Santa event time. Regrettably Tickets and Passes cannot be posted out.

If your chosen Santa event time is cancelled or rescheduled by Amber Springs Hotel, we will endeavour to contact you either by phone, e-mail or letter with the contact details you provided at the time of booking.

Therefore it is very important that you give contact numbers when you are booking your tickets.

Occasionally, additional Tickets may be available prior to or during the Santa experience events, however the availability and timing of these additional tickets may be outside the control of Amber Springs Hotel.

For queries about a purchase you have made, please email kids@santatrainsexperience.ie , quoting the Ticket reference number printed on your emailed paid Ticket.

Cancellation/transfer Option

If you have purchased a ticket you are not entitled to cancel or transfer your purchase unless it is within 48 hours of purchase date. You are also not entitled to cancel any “Excluded Upsell”, such as an Upsell which includes travel, accommodation, catering, transport or leisure services.

TICKETS ARE NONREFUNDABLE:

Like most event ticket providers tickets are non refundable – we URGE you to check your dates, and number of people travelling BEFORE you process as we cannot change train deails.

Unfortunately, tickets are non-refundable.

However, in RARE circumstances we can if there is a strong, valid reason, please note there is a  handling fee of €20 per booking to do this.

Young Passengers

For safety reasons, children must be supervised and under the control of responsible adults at all times. Unaccompanied minors under 16 years will not be allowed to participate in Amber Springs  Hotel’s Santa Experience. It is the responsibility of the adult in charge to supervise the children in their care at all times and to establish if the gifts received during the event are age appropriate regarding small parts and allergies etc.

Passengers with Wheelchair requirements

Passengers who require the use of a wheelchair for their Santa Experience event must provide a suitable wheelchair themselves, which is compliant with all appropriate health and safety standards. They should notify Amber Springs Hotel at santa@santatrainsexperience.ie or by telephoning 053 948 400 to request additional support if needed at least 48 hours prior to your Santa Experience.

Ticket Terms and Conditions:

Disclaimers.

Amber Springs Hotel makes no guarantee of any specific result from use of this Web site or use of Amber Springs Hotel’s service. The responsibility of supervising children partaking in the event lies with the adult in charge.

Trademarks

Santa Train Experience and Amber Springs Hotel logos as well as the Amber Springs Hotel designs found on this web site are registered trademarks of Amber Springs Hotel. Amber Springs Hotel’s trademarks may be used only with the written permission of Amber Springs Hotel.

Indemnity

You agree to indemnify and hold Amber Springs Hotel, affiliates, officers, partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of this web site, including also your use of the Web site to provide a link to another web site or to upload content or other information to the Web site.

Links and Search Results

The Site may automatically produce search results that reference or link to third party sites throughout the world wide web. Amber Springs Hotel has no control over these sites or the content within them. Amber Springs Hotel cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Amber Springs Hotel does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Amber Springs Hotel for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us and we will investigate your claim and take any actions we deem appropriate in our sole discretion.

Prohibited Content: Indemnity

You agree to indemnify and hold Amber Springs Hotel, its subsidiaries, affiliates, officers, partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of this web site, including also your use of the Web site to provide a link to another web site or to upload content or other information to the Web site.

Amber Springs Hotel Privacy Policy:

Amber Springs Hotel has created this privacy statement in order to demonstrate its commitment to the privacy of the details that you provide us with when using our web site. When you use our web site, you are consenting to this Privacy Policy:

1. Your IP address

We use your IP address to help diagnose problems with our server and to administer the web site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.

2. Information requested directly from you

Our web site’s registration forms require you to give us personal (eg your name, address details etc). If you are asked by Amber Springs Hotel staff by telephone or at Amber Springs Hotel’s Reception in person, to provide financial information (eg your debit, credit card details etc), it will only be in relation to the purchases you wish to make. Your personal contact information is used by us to communicate with you by post, telephone or email when necessary in connection with transactions entered into by you on our web site.

3. Direct Marketing

You will be given an opportunity to determine whether your contact information may be used by us or carefully selected third parties for direct marketing purposes. Depending on your selection, Amber Springs Hotel and/or other third parties may contact you with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information. You can unsubscribe from our contact lists at any time by emailing marketing@amberspringshotel.ie

4. Your financial information

Financial information that is collected is used to authorise payment and invoice you for products and services you have purchased. When you make a purchase on the Amber Springs Hotel web site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, eg credit card companies, banks etc. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as necessary above, we will not share financial information with third parties without your prior consent.

  • Disclosure of your personal information and financial information in compliance with Irish laws
    You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Amber Springs Hotel, or to protect the rights, property or safety of Amber Springs Hotel, users of the web site or others.
  • Other web sites/third party vendors and their privacy policies
    This web site contains links to other web sites. Amber Springs Hotel is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites’ privacy policies independently.
  • Your rights under the Data Protection Acts
    You have the right to obtain a copy of the personal data we hold about you. You also have the right to correct any inaccuracies in such data. If you wish to avail of any of these rights, please contact in writing at Amber Springs Hotel, Dublin Road, Gorey, Wexford. Your request will be dealt with as soon as possible and will not take more than 30 days to process.

This website is owned and operated by Amber Springs Hotel. We are very sensitive to the privacy concerns of the visitors to this site and recognize that you are concerned about the information you provide us, and how we treat such information. As a result, this Privacy Policy has been created to address those concerns.

As a general policy, no personal information is automatically collected from visitors to this site. Data which would personally identify you is known only when voluntarily submitted.

If you voluntarily provide us with any requested information, we use that information for the purpose of providing the services, information or articles you have requested. We will not use the information for other purposes, and generally we do not share it with anyone outside of Amber Springs Hotel. Some of the information voluntarily provided as part of your reply to any offers communicated on our website may be provided to third party vendors for processing. Unfortunately, we cannot always exercise control over their use of the information.  

We do not hold on to credit card details, they are processed by our authorised independent processing agent. 

All data processed on our site is processed in accordance with our local law and not sold by us to third parties. We will take reasonable steps to keep all information as secure as possible against unauthorized access and use. All information will be protected by our security measures, which are periodically reviewed.

Any comments, concerns and queries your may have regarding a current or past booking will only be accepted in writing by email to marketing@AmberSpringsHotel.ie  Please note while we endeavour to reply to all emails within 72 hours, it may not always be possible within this time frame. Amber Springs Hotel reserves the right to change these Terms at any time, effective immediately upon posting on this web site. Please check this page of the web site periodically.

  • Tickets are issued subject to the rules and regulations of Amber Springs Hotel.
  • Passes can only be collected from Amber Springs Hotel’s Santa Experience Check In. They will only be issued on presenting printed proof of the Paid Ticket you received at time of booking.
  • Please check your Tickets and Passes carefully when received, as mistakes can only be rectified at time of issue. It is the responsibility of the ticket holder to check the date and time on the Tickets.
  • Amber Springs Hotel’s Management reserves the right to refuse admission.
  • Every effort to admit latecomers will be made, but admission will not be possible under any circumstances after your ticket start time. The Train must leave on time.
  • WE REGRET THAT TICKETS CANNOT BE EXCHANGED, REFUNDED OR CANCELLED AFTER YOU PURCHASE THEM unless you purchased the Cancellation option when booking your tickets. See above.
  • Tickets are sold subject to the Amber Springs Hotel’s Management right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange Tickets.
  • Amber Springs Hotel operates a no smoking, drinking alcohol and prohibits the taking non prescription drugs Policy.
  • The unauthorised use of photographic equipment to record children other than those under your own guardianship is strictly prohibited. Video cameras or any type of recording equipment is prohibited on the event.
  • Amber Springs Hotel does not accept responsibility for the personal property of its visitors.
  • Amber Springs Hotel advises that all participants are appropriately dressed as this is an outdoor event.